Help

Troubleshooting for IOS

1. Make sure their phone works with MetroTap: Compatible Devices

2. Make sure to touch your MetroTap to the very top of the back of their phone. On iPhones, the sweet spot for reading a MetroTap is on the very top of the back of the device. See the video below.

3. A MetroTap CANNOT be read when:

– their phone is in airplane mode

– their device flashlight is on 

– their phone screen is off

– their camera is open

 

Troubleshooting for Android

1. Make sure their phone works with MetroTap: Compatible Devices

2. Make sure to touch your MetroTap to the very center of the back of their phone. For Androids, the sweet spot for reading a MetroTap is in the center of the back of the device.

3. Turn on NFC capabilities in their phone settings If their phone is on the compatible devices list and is still not reading your MetroTap, go to their phone settings and search for NFC. Make sure that “NFC” is turned on!